Contact
Write to support@crossstitchpatterncreator.com or use the form. The inbox is read on weekdays. The reply goes to the address you write from, or the address you put in the form.
support@crossstitchpatterncreator.com is the address for questions about a chart and for refund mail. The form below sends to the same inbox.
Refunds
A printable PDF is $5.99 for one pattern. You can ask for a refund within 14 days of payment. Email support@crossstitchpatterncreator.com with the receipt and the pattern name. The refunds page states the same rule, and the terms describe what you can sell.